FAQS

RETURNS

​✦We only refund items that were incorrectly sent or missing from your order, it must be reported to us within 24 hours of order being delivered. We do not ship replacements.

✦No exchanges 

  • HOW DO I CANCEL OR EDIT A PLACED ORDER? To cancel an order you placed, please contact us through our email ( madebyarij@gmail.com) with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). NO edits can be made once the order is placed.   

  • WHAT HAPPENS IF THE ITEM I ORDERED IS OUT OF STOCK? All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible or simply refund you.​​​

  • WHEN WILL MY ORDER BE SHIPPED? Orders take 2-7 business days to process and 1-3 business days to ship.  ORDERS ARE NEVER SHIPPED ON SATURDAY . *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS, All packages are shipped via USPS First Class. We are not responsible for any lost items during shipping. USPS should be contacted if any packages are lost.

  • WHAT METHODS OF PAYMENT DO YOU ACCEPT? We accept PayPal and the following credit cards through PayPal: Visa, Master Card, Discover and American Express. 

  • HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS? If you have any additional questions, feel free to send us an e-mail at: madebyarij@gmail.com

  • HOW DO I CHECK THE STATUS OF MY ORDER? You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. A tracking number will be sent when the order is shipped. PLEASE DO NOT EMAIL ME BEFORE THE PROCESSING DAYS ARE OVER ASKING FOR AN UPDATE (simply because there is no update, I am working to fulfill your order completely and with love before your due date )

  • WHAT SHIPPING METHODS DO YOU USE? REGULAR ORDERS PROCESSING TIME 2-7 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!! 

USPS First Class International  ($13.50)

All orders are shipped USPS First Class 2-3 Business Days. All international orders are shipped First Class International Mail.

  • HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED? All sales are final. If product is damaged when received, please contact me immediately and no later than 2 business days after you have received the item. 

  • What are the ingredients in the lipgloss? Ingredients: Hydrogenated Polyisobutene, Polybutene, Polyisobutene, Caprylic/capric triglyceride, Ethylene/Propylene/Styrene Copolymer, Tocopheryl Acetate (Vitamin E), Simmondsia Chinensis (Jojoba) Seed Oil, Cocos Nucifera (Coconut Oil) Butylene/Ethylene/Styrene Copolymer, Pentaerythrityl Tetra-di-t-butyl Hydroxyhydrocinnamate, Caprylyl Glycol, Phenoxyethanol, Hexylene Glycol.